Top CX trends to be aware of in 2024
February 5, 2024 ⚊ 1 Min read ⚊ Views 32 ⚊ BUSINESS
The CX landscape is constantly changing and evolving with new technologies, customer preferences, and economic changes.
CCaaS migration, omnichannel contact centers, click-to-call and click-to-chat functionalities, workforce engagement management, and agent-assist applications are some of the more important CX trends to keep track of in 2024.
CCaaS migration has seen an astronomical increase in usage lately. This is due to two main reasons—businesses understanding the true power of the cloud and understanding how to utilize it, and providers of contact center platforms shifting their focus from offering on-premise solutions to solely providing cloud-based solutions.
Tags: Business consultant, Software Companies
