Sustainable CX realized through the green contact center

June 23, 2023 ⚊ 1 Min read ⚊ Views 53 ⚊ BLOG

Cloud-based technologies serve as the backbone of green contact centers by becoming the data center of the operation, allowing contact center agents to connect to the system and perform their tasks remotely.

Aided by video-conferencing platforms and existing ERP systems, management teams can also connect to the cloud to monitor and update the performance of teams, hold virtual meetings and track progress on specific tasks.

Read details: https://theblackchair.com/sustainable-cx-realized-through-the-green-contact-centre

Tags: Business consultant, Software Companies

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