ivr new projectNovember 21, 2023 ⚊ 1 Min read ⚊ Views 16 ⚊ BUSINESS
Creating an Interactive Voice Response (IVR) system involves understanding its evolution, recognizing challenges faced by traditional systems, defining key features for modern IVR systems, and detailing the development process and benefits. Below is an in-depth exploration of these aspects:
IVR Evolution & Challenges
IVR systems originated as basic phone menus with touch-tone responses, evolving to incorporate advanced technologies like speech recognition, Natural Language Processing (NLP), and AI. Despite their automation of customer interactions, traditional IVR systems struggle with limited personalization, complex navigation, and speech recognition inaccuracies.