CX management platforms

November 27, 2023 ⚊ 1 Min read ⚊ Views 34 ⚊ BUSINESS

CCaaS plays an important role in this instance, helping businesses eliminate silos and establish streamlined CX processes by digitalizing operations across the board.
In the shift to cloud-based contact centers, CX management platforms can be utilized to significantly simplify pre-migration, migration, and post-migration workflows for a smooth transition.

Read details: https://theblackchair.com/digital-transformation-of-cx-in-businesses

Tags: Business consultant, Software Companies

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∎ − The CX landscape is constantly changing and evolving with new technologies, customer preferences, and economic changes. CCaaS migration, omnichannel contact centers, click-to-call and click-to-chat functionalities,....

∎ − Cloud-based technologies serve as the backbone of green contact centers by becoming the data center of the operation, allowing contact center agents to connect to....