Benefits of a Digital Concierge in the Hospitality Industry
January 18, 2023 ⚊ 1 Min read ⚊ Views 77 ⚊ TECH
If you are running a hotel, chances are you will have guests who will have questions about their stay. They will ask things such as
1. What their hotel is like?
2. Where they can find the best restaurants and shopping malls? or
3. Just want to know if it’s safe to walk around at night.
That is where the digital concierge, an online software or app, comes into play that provides an exceptional hotel customer journey.
The modern hotel industry has been increasingly reliant on technology to reach a wider audience and provide the most appealing services. One of them is a digital concierge, which is used in many hotels boasting good customer service.
This technology provides an array of services for guests, ranging from booking restaurants to more complex tasks like checking car parking spaces, skipping check-in lines at airports, managing reservations for events, and more.
Read on to know more about a digital concierge and how it has enhanced the hotel guest experience
