Automated CCaaS management solutions
October 22, 2023 ⚊ 1 Min read ⚊ Views 53 ⚊ BUSINESS
The advent of CCaaS has enabled companies to leverage their unmatched potential for integrating all interactions and countless other functionalities into a centralized platform to take CX delivery to new heights.
However, CCaaS leverages a considerable amount of customer data and stores it along with particular information about interactions and more for reporting purposes.
Hence, assuring the security and integrity of this information is a responsibility that falls squarely on the organization. To this end, many standards and regulations have been imposed to ensure contact center compliance that must be adhered to by organizations seeking to avoid penalties, loss of consumer trust, and damage to the company’s reputation.
Tags: Enterprise telephony management, System security
