Agent Desktop for Amazon ConnectAugust 27, 2020 ⚊ 2 Min read ⚊ Views 776 ⚊ TECH
OMNINGAGE is a Product of ICOMMUNIX (a UK registered company).
OMNINGAGE Connect is built for the digital age workforce which enables your contact centre staff to deliver personalized and elevating customer experiences.
OMNINGAGE is a cloud customer engagement platform and offers products and solutions to enable smarter engagements that are Personalised, Effortless, Insightful and Consistent across all channels. OMNINGAGE is powered by Amazon and integrates with Amazon Connect and offers additional features including: ✅ Agent Connect (Agent Desktop) ✅ Supervisor Connect (Supervisor Desktop) ✅ CRM Integrations ✅ Dashboards and data visualisations ✅ Natural Language Understanding and Processing across all channels ✅ SMS and Email Routing Partner with us: Our team of experts help AWS partners to build a successful and profitable cloud-based CX practise.
Agent Desktop for Amazon Connect
Looking for a modern and intuitive desktop for Amazon connect? Meet OMNINGAGE Agent Connect for Amazon Connect!
OMNINGAGE Agent Connect is a next-generation cloud desktop for Amazon Contact Centre.
• Modern Design and intuitive UX / UI
• Analytics-based Dashboards and KPIs view
• Inbound and Outbound call routing
• CTI Controls
• Customer Journey Visualizer
• Customer Interaction History
• Wrapup Application
• CRM integration
• WFO Integration
Boost Agent productivity and engagement with OMNINGAGE connect.
• No license to buy or maintain => pay as you consume.
• Serverless Architecture => No Hardware or compute resources needed
• Free Trial => Try Supervisor Connect for free for 30 days.